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Dell EMC iDRAC Service Module 3.4 User’s Guide

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SupportAssist Collection

The SupportAssist Collection feature in iDRAC collects information about the hardware, OS and relevant application data and compresses the information being collected. Run the OS Collector tool manually to generate the SupportAssist Collection Report. Using iDRAC Service Module, the OS Collector tool automatically collects relevant OS and hardware information. Automatic Support Log collection includes OS and Application Information Collection.

By using iDRAC Service Module, you reduce the number of manual steps to collect the Technical Support Report as the collection process is automated.

Data to Collect

SupportAssist automatically creates and send a collection to technical support when there is an event-based trigger and or on a scheduled cadence. You can collect the following type of information:
  • System Information
  • Storage Logs
  • OS and Application Data
  • Debug Logs

You can also perform the SupportAssist collection function from an operating system shell to a specified file path using: 

./ Invoke-SupportAssistCollection [--filepath/-f]
  • NOTE: This shell command is only supported on iDRAC9 in the 14 th generation PowerEdge servers and later and if logged into the operating system as an administrator.

Collection Preferences

User can select or set the collection preferences using this feature. You can select any of the following types of collection preferences to save the collection reports:
  • Send Now— You will get a notification that ‘the job has been successfully added to the job queue’ after you click the Collect option.
  • Save Locally
  • Save to Network— If you select this option, you must provide the Network Settings details such as Protocol, IP Address, Share Name, Domain Name, User Name, and Password.

You can select any of the collection preferences and click Collect to receive the data.

  • NOTE: This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems running supported Microsoft or Linux operating systems. You cannot disable the feature.
  • NOTE: The OS log collection feature of Automatic SupportAssist Collection is not supported on CentOS.
  • NOTE: The OS and Application Data collection on ESXi is supported only by 14 th and later generations of PowerEdge servers.

Anonymous Collection of Report

Starting from iDRAC Service Module version 3.1, you can perform SupportAssist Collection/Upload without completing the registration process. Until iSM 3.0.2, the registration was a prerequisite to perform SupportAssist Collection.

The supported iDRAC firmware for the anonymous collection is iDRAC 3.15.15.15 in the 14 th generation of PowerEdge servers and 2.60.60.60 in the 12 th and 13 th generations of PowerEdge servers.

  • NOTE: You can perform Anonymous SupportAssist Collection upload using blank username or password in proxy environment on the 13 th generation of PowerEdge servers.

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